Privacy Policy | Cloud Quest

Cloud Quest COS, LLC

Last updated September 15, 2026

This Privacy Policy explains how Cloud Quest COS, LLC ("Cloud Quest," "we," "us," or "our") collects, uses, discloses, and protects personal information when you interact with our website, online services, family entertainment center, ticketing and reservation systems, memberships, waivers, events, promotions, email communications, customer service, and other services that link to this policy (collectively, the "Services").

Our website is available at www.CloudQuestAdventureArena.com and at any other Cloud Quest website that links to this policy.

Questions about this policy or our privacy practices may be sent to info@CloudQuestAdventureArena.com or directed to (954) 255-2266, x202.

If you do not agree with this Privacy Policy, please do not use the Services. This policy does not replace any waiver, membership agreement, ticketing terms, promotion rules, employment notice, or other agreement that may apply to a particular interaction with Cloud Quest.

Summary of Key Points

We collect information you provide, information generated through transactions and visits, and limited technical information collected automatically.
Online purchases, reservations, memberships, waivers, and marketing signups are intended to be completed by adults. Our marketing email list is limited to individuals age 18 or older.
Parents and legal guardians may provide limited information about minors when needed for admission, waivers, parties, programs, safety, or customer service.
We use service providers for functions such as website hosting, ticketing, payments, waivers, email delivery, analytics, advertising, and business operations.
We do not sell personal information for money. Certain advertising or analytics disclosures may be considered a "sale" or "sharing" under some state privacy laws, and applicable opt-out rights are described below.
You may unsubscribe from marketing emails at any time and may have additional privacy rights depending on where you live.

1 Information We Collect

Information You Provide

The information we collect depends on how you interact with Cloud Quest. It may include:

Contact information, such as an adult's name, email address, telephone number, mailing address, city, state, and ZIP code.
Account and membership information, such as login credentials, membership status, preferences, and authorized household or participant information.
Transaction information, such as tickets, memberships, party packages, event registrations, purchases, discounts, gift cards, and transaction history.
Payment-related information. Payments may be processed by third-party payment processors. Cloud Quest may receive transaction confirmations and limited payment details, but generally does not receive or store full payment-card numbers.
Waiver and participation information, such as signatures, date and time of acceptance, participant names, ages or dates of birth when needed to determine eligibility, relationship to a minor, and other information reasonably necessary to document consent and participation.
Party, group, and event information, including organizer contact information, event details, attendee counts, participant information provided by a parent, guardian, or organizer, and special requests.
Communications and customer-service information, including messages, survey responses, feedback, requests, complaints, and records of communications.
Marketing preferences, promotion entries, and information you provide when joining an email list, responding to an offer, or participating in a contest or survey.
Employment application information, if you apply to work with us, including contact information, work history, education, qualifications, and other application materials.
Any other information you voluntarily provide to us.

Information About Children Provided by Adults

Cloud Quest is a family entertainment business, and an adult may provide limited information about a child when purchasing admission, completing a waiver, arranging a party or group event, enrolling in a program, requesting assistance, or otherwise managing the child's participation. The adult providing that information represents that they are the child's parent or legal guardian, or are otherwise authorized to provide the information and consent on the child's behalf.

Please do not provide more information about a child than is reasonably necessary for the relevant service. Do not submit sensitive medical information through general website forms or marketing signup forms. If information is needed to address an accommodation or safety concern, contact us directly using the information at the end of this policy.

Information Collected Automatically

When you use our website or online Services, we and our service providers may automatically collect device and usage information, including IP address, browser type, operating system, device identifiers, referring pages, pages viewed, links clicked, approximate location derived from IP address, date and time of access, and interactions with our website, emails, and advertisements. We may collect this information through cookies, pixels, tags, software development kits, local storage, and similar technologies.

Information Collected at Our Facility

We may use security cameras in and around our facility for safety, security, incident review, loss prevention, and operational purposes. We may also create photographs, audio, or video in connection with events, promotions, or marketing activities when permitted by law and, when required, with appropriate notice or consent. Separate releases or event notices may apply.

Information From Other Sources

We may receive information from ticketing, payment, waiver, membership, marketing, analytics, social-media, advertising, event, and other service providers; from a party or group organizer; from an adult arranging participation for family members or guests; and from publicly available sources. We use this information only as permitted by law and consistent with this policy.

2 How We Use Information

We may use personal information to:

Provide admission, tickets, memberships, reservations, parties, events, programs, waivers, customer service, and other requested Services.
Process and document transactions, payments, refunds, renewals, and account activity.
Communicate about purchases, reservations, memberships, events, policy changes, safety matters, and customer-service requests.
Send marketing and promotional communications when permitted by law and consistent with your choices.
Personalize offers and understand how customers use our Services.
Operate, maintain, troubleshoot, analyze, and improve our website, facility, offerings, and customer experience.
Protect guests, employees, property, accounts, and systems; investigate incidents; prevent fraud and misuse; and enforce our agreements.
Comply with legal, regulatory, insurance, accounting, tax, and recordkeeping obligations.
Evaluate employment applications and manage recruiting.
Carry out another purpose disclosed when information is collected or with your consent.

3 How We Disclose Information

We may disclose personal information in the following circumstances:

Service providers. We may provide information to companies that perform services for us, including website hosting, cloud storage, ticketing, reservations, memberships, waiver management, payment processing, email and messaging delivery, analytics, advertising, customer support, security, professional services, and business administration.
Event and business partners. We may disclose information to partners involved in fulfilling an event, promotion, program, or service you request. We will provide additional notice or obtain consent when required.
Legal, safety, and enforcement purposes. We may disclose information when we reasonably believe it is necessary to comply with law or legal process, respond to government requests, protect rights or safety, investigate fraud or incidents, or enforce agreements.
Business transactions. Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, including during due diligence.
With your direction or consent. We may disclose information when you ask us to or otherwise consent.

We do not sell personal information for monetary consideration. Depending on the technologies used on our website, disclosures to advertising or analytics partners may be treated as a sale, sharing, or targeted advertising under certain state laws. Where applicable, you may opt out as described in Section 10.

4 Cookies Analytics and Advertising

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure marketing performance, prevent fraud, and deliver or measure advertising. Some cookies are necessary for website functionality; others may be optional.

You can manage cookies through available website controls and your browser settings. Blocking some technologies may affect website features. You may also use industry opt-out tools, but those tools are operated by third parties and may require separate choices for each browser or device.

5 Marketing Communications

Our promotional email signup is intended only for adults age 18 or older. By joining our email list, you represent that you are at least 18 years old and consent to receive promotional emails and updates from Cloud Quest. Please provide only your own contact information and do not submit a child's personal information through a marketing signup form.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in an email or by contacting us. Even if you opt out of marketing, we may continue to send non-promotional messages related to transactions, reservations, memberships, safety, customer service, or our ongoing business relationship.

If we offer SMS or text-message marketing, enrollment will be optional and subject to a separate express consent disclosure. Mobile numbers and text-message opt-in consent will not be sold or disclosed to third parties for their own marketing. Message frequency may vary, and message and data rates may apply. Reply STOP to opt out and HELP for assistance.

6 Children and Minors

Cloud Quest offers family entertainment experiences, but our website accounts, online purchases, reservations, waivers, memberships, and marketing programs are intended to be managed by parents, legal guardians, or other adults. Individuals under age 18 should not create an account, join our marketing list, make a purchase, or submit personal information directly to us without the involvement and authorization of a parent or legal guardian.

We do not knowingly collect personal information online directly from children under age 13 without verifiable parental consent when such consent is required by the Children's Online Privacy Protection Act. If we learn that we collected personal information directly from a child under 13 without required consent, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child submitted personal information directly to us, or who wants to review or request deletion of a child's information, should contact us using the information in Section 13. We may take reasonable steps to verify the requester's identity and authority.

7 Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide Services, maintain transaction and waiver records, administer memberships, resolve disputes, enforce agreements, meet insurance and safety needs, and satisfy legal, tax, accounting, and regulatory obligations. Retention periods vary based on the type of information and the reason it was collected. When information is no longer needed, we may delete, deidentify, or securely dispose of it, subject to applicable law.

8 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measure or method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of account credentials and for using appropriate precautions when accessing the Services.

9 Your Choices

Marketing emails: Use the unsubscribe link in any promotional email or contact us.
Cookies: Use available website cookie controls or change your browser settings.
Account information: Update available account fields or contact us for assistance.
Location or device permissions: Adjust permissions through your browser or device settings.
Privacy requests: Submit a request using the contact information in Section 13.

10 United States State Privacy Rights

Residents of Colorado and certain other states may have rights under applicable state privacy laws, subject to eligibility thresholds, exceptions, and verification requirements. Depending on the law, these rights may include requesting access to, correction of, or deletion of personal information; obtaining a portable copy; and opting out of personal-data sales, targeted advertising, or certain profiling.

To exercise an applicable right, contact us using the email address or mailing address in Section 13 and describe your request. We may request information reasonably necessary to verify your identity and authority. Authorized agents may submit requests where permitted by law, subject to verification. We will not unlawfully discriminate against you for exercising a privacy right.

If we deny your request, Colorado residents may appeal by contacting us through the same method and writing "Privacy Appeal" in the subject line. If the appeal is denied, we will provide information about how to contact the Colorado Attorney General when required by law.

Where required and technically feasible, we will process recognized universal opt-out preference signals as requests to opt out of applicable sales, sharing, or targeted advertising. Because browser-based Do Not Track signals are not governed by a uniform standard, we do not respond to them unless required by law.

11 Third Party Services and Links

Our Services may link to or integrate with websites, applications, social-media platforms, payment services, ticketing tools, waiver providers, and other services operated by third parties. Their privacy practices are governed by their own notices, not this policy. We encourage you to review those notices before providing information.

12 Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version and update the date at the top. If changes are material, we may provide additional notice as required by law. The revised policy becomes effective when posted unless otherwise stated.

13 Contact Us

For questions, concerns, parental inquiries, or privacy requests, contact:

Cloud Quest COS, LLC
Attention Privacy
12540 W. Atlantic Blvd

Coral Springs, FL 33071
Email: info@CloudQuestAdventureArena.com
Phone: (954) 255-2266, x202